Effective Date: January 1, 2025

HML Wellness Solutions, operating as HML Enterprises Incorporated, is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information in accordance with Canadian privacy law (PIPEDA), HIPAA standards, and our professional ethics.
 

1. Information We Collect

We collect the following personal information:

• Name, email address, and phone number

• IP address and site usage behavior

• Information shared through forms (e.g., contact forms, newsletter sign-ups, appointment requests)

• For minors, demographic data provided by a parent or legal guardian
   

We do not knowingly collect information directly from minors.
 

2. How We Collect Information

We collect data via:

• Website forms and newsletter sign-ups (powered by Wix)

• Secure intake forms for therapy services

• Cookies and analytics tools (Wix Analytics, Google Analytics)
   

3. How We Use Your Information

We use your information to:

• Respond to inquiries and deliver services

• Provide customer support

• Improve our website and services through analytics

• Send email newsletters (you can unsubscribe anytime via a link in the email)
   

We do not share, sell, or rent your personal data to third parties.
 

4. Cookies and Tracking

We use cookies and analytics tools (Google Analytics and Wix Analytics) to understand how visitors use our website. This helps us improve user experience and website performance.
 

You may see a cookie consent banner when visiting our site.
 

5. Payment Information

We process payments via Stripe and accept credit cards and e-transfers. All transactions are protected using SSL encryption.
 

6. User Accounts

If you create an account:

• You may update or delete your own information

• We may close inactive accounts after a set period (please contact us for details)
   

7. Legal Compliance

We comply with:

• The Personal Information Protection and Electronic Documents Act (PIPEDA)

• HIPAA (U.S. health information standards)

• The BC Association of Clinical Counsellors (BCACC) Code of Ethics
   

8. Changes to This Policy

We may update this policy. Changes will be posted here and, when appropriate, sent by email.
 

9. Contact Us

For privacy concerns, email us at admin@hmlwellnesssolutions.org or call 236-423-0077.